Terms of Service

Terms of Service

Please read these terms carefully before using our platform. By accessing or using ToraShaout, you agree to be bound by these terms.

Effective Date: 17 January 2026Last Updated: 17 January 2026

Legal Agreement

These Terms of Service constitute a legally binding agreement between you and ToraShaout (Pvt) Ltd, a company registered in Zimbabwe and a subsidiary of StatoTech. By creating an account, accessing, or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

1. Introduction

Welcome to ToraShaout. We are a celebrity video marketplace platform that connects fans with their favourite celebrities through personalised video content. These Terms of Service ("Terms") govern your access to and use of our platform, including our website, mobile applications, and all related services.

ToraShaout (Pvt) Ltd ("ToraShaout", "we", "us", "our") operates this platform. Our registered address is 7514 Kuwadzana3, Harare, Zimbabwe. These Terms are governed by the laws of Zimbabwe.

2. Definitions

For the purposes of these Terms, the following definitions apply:

Platform:The ToraShaout website, mobile applications, and all related services operated by ToraShaout (Pvt) Ltd.
User:Any person who accesses or uses the Platform, including Fans and Celebrities.
Fan:A User who purchases or requests personalised video content from Celebrities.
Celebrity/Talent:A User who creates and provides personalised video content through the Platform.
Content:All videos, images, text, and other materials uploaded, created, or shared on the Platform.
Services:The celebrity video marketplace services provided by ToraShaout, including video requests, purchases, and related features.

3. Eligibility

To use our Platform, you must:

  • Be at least 18 years of age, or at least 13 years of age with verifiable parental or guardian consent
  • Have the legal capacity to enter into a binding contract
  • Not be prohibited from using the Platform under applicable laws
  • Not have been previously suspended or removed from the Platform

By using the Platform, you represent and warrant that you meet all eligibility requirements. We reserve the right to verify your eligibility at any time.

4. Account Registration

To access certain features of the Platform, you must create an account. When registering, you agree to:

  • Provide accurate and complete registration information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorised use of your account
  • Comply with all applicable laws and regulations
  • Respect the intellectual property rights of others
  • Use the Platform only for lawful purposes
  • Not engage in any activity that disrupts or interferes with the Platform
  • Not attempt to gain unauthorised access to any part of the Platform

You are solely responsible for all activities that occur under your account. ToraShaout shall not be liable for any loss or damage arising from your failure to protect your account credentials.

5. Platform Services

5.1 For Fans

  • Browse and discover celebrities on our platform
  • Request personalised video messages from celebrities
  • Purchase video content for personal use or as gifts
  • Share received videos on social media (subject to our sharing guidelines)
  • Leave reviews and ratings for completed videos

5.2 For Celebrities

  • Create a profile and set your own pricing
  • Receive and fulfil video requests from fans
  • Receive payments for completed videos (subject to our commission structure)
  • Set availability and response times
  • Access analytics and insights about your performance

6. Payments and Fees

6.1 Pricing and Payment

  • Celebrities set their own prices for video content
  • All prices are displayed in the selected currency (USD, ZAR, ZWG)
  • Payment is collected at the time of request
  • We accept payments via EcoCash, OneMoney, bank transfer, and major credit/debit cards

6.2 Platform Commission

ToraShaout charges a commission on each completed transaction. The current commission structure is:

Standard Commission25% of video price
Celebrity Payout75% of video price

Commission rates may vary based on promotional periods or special agreements. Celebrities will be notified of any changes to the commission structure.

6.3 Refunds

  • Full refund if the celebrity does not fulfil the request within the specified timeframe (typically 7 days)
  • Refund requests for completed videos are reviewed on a case-by-case basis
  • No refunds for videos that have been downloaded or shared
  • Refunds are processed within 7-14 business days using the original payment method

7. Content Guidelines

7.1 Acceptable Content

All content on the Platform must be appropriate for a general audience. Celebrities are expected to create professional, high-quality video content that:

  • Is original and created specifically for the requesting fan
  • Addresses the fan's request in a meaningful way
  • Meets minimum quality standards (clear audio and video)
  • Complies with all applicable laws and these Terms

7.2 Prohibited Content

The following content is strictly prohibited on our Platform:

  • Content that is illegal, harmful, threatening, abusive, harassing, defamatory, or discriminatory
  • Content that infringes on intellectual property rights of others
  • Content that is sexually explicit, pornographic, or obscene
  • Content that promotes violence, terrorism, or illegal activities
  • Content that contains malware, viruses, or harmful code
  • Content that impersonates another person or entity
  • Content that violates the privacy rights of others
  • Content that is fraudulent, deceptive, or misleading
  • Content that targets or exploits children in any way
  • Content that promotes hate speech or discrimination based on race, ethnicity, religion, gender, or sexual orientation

7.3 Content Moderation

ToraShaout reserves the right to review, moderate, and remove any content that violates these Terms or our Community Guidelines. We may also suspend or terminate accounts that repeatedly violate our content policies. Users can report inappropriate content through our reporting system.

8. Intellectual Property

8.1 Platform Ownership

The Platform, including its design, features, content, and all related intellectual property rights, is owned by ToraShaout (Pvt) Ltd. You may not copy, modify, distribute, or create derivative works based on our Platform without our express written permission.

8.2 User Content

You retain ownership of the content you create and upload to the Platform. However, by uploading content, you grant ToraShaout a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your content in connection with operating and promoting the Platform.

Celebrities grant fans a limited, personal, non-commercial license to view and share purchased videos. Commercial use of purchased videos is strictly prohibited without explicit written permission from both the celebrity and ToraShaout.

8.3 Trademark

"ToraShaout", our logo, and other ToraShaout trademarks are the property of ToraShaout (Pvt) Ltd. You may not use our trademarks without our prior written consent.

9. Disclaimers and Limitations of Liability

9.1 Service Disclaimer

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TORASHAOUT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT GUARANTEE THE QUALITY, ACCURACY, OR COMPLETENESS OF ANY CONTENT ON THE PLATFORM.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TORASHAOUT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM.

Our total liability to you for any claims arising from these Terms or your use of the Platform shall not exceed the amount you paid to us in the 12 months preceding the claim.

9.3 Third-Party Services

The Platform may contain links to third-party websites or services. ToraShaout is not responsible for the content, privacy practices, or terms of any third-party services. Your use of third-party services is at your own risk.

10. Indemnification

You agree to indemnify, defend, and hold harmless ToraShaout, its parent company (StatoTech), affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of the Platform
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Any content you upload or share on the Platform

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination, you will lose access to your account and any content associated with it.

11.2 Termination by ToraShaout

We may suspend or terminate your account at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to:

  • Violation of these Terms or our Community Guidelines
  • Fraudulent or illegal activity
  • Extended period of inactivity
  • Request by law enforcement or government agencies

11.3 Effect of Termination

Upon termination, your right to use the Platform will immediately cease. Any pending transactions will be handled on a case-by-case basis. Sections of these Terms that by their nature should survive termination will survive, including intellectual property provisions, disclaimers, and limitations of liability.

12. Dispute Resolution

12.1 Informal Resolution: We encourage you to contact us first to resolve any disputes informally. Many issues can be resolved quickly through our customer support team.

12.2 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions.

12.3 Jurisdiction: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.

12.4 Arbitration: For disputes that cannot be resolved informally, you and ToraShaout agree to submit to binding arbitration in Harare, Zimbabwe, in accordance with the Arbitration Act [Chapter 7:15] of Zimbabwe.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ToraShaout regarding the use of the Platform.

13.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. Any waiver must be in writing and signed by ToraShaout.

13.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. ToraShaout may assign its rights and obligations without restriction.

13.5 Force Majeure

ToraShaout shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, or government actions.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on our Platform with a new "Last Updated" date
  • Sending you an email notification if the changes are significant
  • Displaying a prominent notice on our Platform

Your continued use of the Platform after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Platform.

15. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

TORASHAOUT

ToraShaout (Pvt) Ltd

7514 Kuwadzana3, Harare, Zimbabwe

Email: info@torashout.com

Website: torashout.com

By using ToraShaout, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Document Version: 1.0 | Effective: 17 January 2026